• Customer Strategy & Process Improvement – Analyze customer interactions, identify inefficiencies, and recommend strategic improvements to enhance support quality and operational efficiency

• Customer Support Tools & Automation – Set up and improve chatbot workflows in Intercom to handle common customer questions automatically, making support faster and more efficient.

• Data Management – Collect, review, and organize customer feedback and support data to ensure accuracy and improve customer insights

• Reporting & Analysis – Help track and structure historical customer support data, assist in preparing reports related to CBAM (Carbon Border Adjustment Mechanism), and identify key trends or insights

• Content & Documentation – Create and update helpful customer guides, FAQs, and automated feedback forms to improve communication and user experience

• CX & Sales Operations – Assist in improving internal processes, streamlining customer interactions, and supporting sales teams with relevant insights and materials

• You are currently enrolled in a German university with a focus on Business Administration, Data Science, Industrial Engineering or a related field

• Experience or strong interest in consulting, customer operations, sales operations or data management

• Demonstrated ability to stay organized and manage competing priorities, ensuring deadlines are met efficiently

• A proactive problem-solver with a strong analytical mindset, able to approach tasks with structure and focus on delivering solutions

• Comfortable working in a diverse, hybrid team, with the adaptability to navigate changing priorities and new challenges

• Passionate about business sustainability, carbon emissions, and decarbonization management in alignment with Carbmee’s mission and vision

• Excellent business English; additional languages are a plus

• Excited to work in an international environment from our Munich office

Don’t feel like you meet every single requirement? At Carbmee, we value enthusiasm and the capacity to learn. If this role excites you, we encourage you to apply even if you don’t check every box.

• Unique & Powerful Mission - Join a fast-growing and ambitious tech company that is shaping the future of carbon management and fighting climate change.

• Health & Wellbeing - Urban Sports Club subscription to stay healthy & fit, plus 1:1 coaching sessions with Nilohealth for mental well-being.

• Carbmee Summer Fridays - Enjoy every Friday off in August!

• Flexibility & Work-Life Balance - Flexible hybrid or fully remote working culture. We have lovely, accessible offices in Berlin-Mitte and central Munich.

• Team Culture – Our values - Transparency, Humility, and Accountability - create a supportive environment where work can be both meaningful and fun.

• Connection & Networking - Summer Offsite, Winter Party, and regular team events provide ample opportunities to connect and collaborate across the company.

• Trust & Transparency - We host monthly All-Hands Meetings, weekly newsletters, and Founders Q&As to keep everyone informed about company goals and progress.